Legal
Refund & cancellation policy
This policy explains the conditions under which refunds or cancellations may be requested for services purchased on Miya Travel CRM.
1. Introduction
This refund policy explains the conditions under which refunds or cancellations may be requested for services purchased on Miya Travel CRM.
2. Subscription services
For subscription-based plans:
- Users may cancel at any time from their account dashboard
- Cancellation stops future billing
- No partial refunds are provided for unused time unless required by law
3. One-time payments
For one-time purchases:
- Refunds are only issued if the service was not delivered
- Once leads or data are accessed, refunds are not applicable
- Duplicate or accidental payments are eligible for review
4. Refund request process
To request a refund, contact support with:
- Registered email
- Payment receipt
- Reason for refund request
We review requests within a reasonable timeframe.
5. Processing time
Approved refunds are processed within 5–10 business days, depending on the payment provider.
6. Abuse prevention
We reserve the right to deny refunds in cases of abuse of the refund policy, fraudulent activity, or misuse of platform services.